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| How do I apply for a new Videocon Prepaid connection? |
| Please visit your nearest Videocon mobile service retailer, Planet M or next outlet along with your Proof of Identity, Proof of Address and a latest passport size photograph. You will be asked to fill a 'Customer Application Form’ & submit along with above mentioned documents. Also you will be required to pay for the Prepaid Welcome Kit (As per prevailing offer / plan). |
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| Where do I enquire about the Value Added Services offered by Videocon? |
| You may check about our Value Added Services through our website www.videocon.com or by dialling 121 from your Videocon number. You may also visit your nearest Videocon Mobile Services Outlet. |
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| Where do I enquire about latest prepaid schemes with Videocon? |
| You may check our latest schemes through our website www.videocon.com or by dialling 121 from your Videocon Number. You may also visit your nearest Videocon Mobile Services Outlet. |
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| I see "PUK" on my mobile phone, what should I do? |
You need to call V Help at 121 or visit your nearest Videocon Mobile Services Outlet where your will be provided with a 8-digit PUK code. You will be required to dial the 8-digit PUK code and reselect a new PIN number for your Videocon Number.
Please note - If you enter wrong PUK 10 times, it will completely block your SIM card. |
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| What should I do when I see the words "SIM Card Rejected" or "Blocked Card" or "Check Operator Services"? |
For 'Blocked SIM Card': You need to visit our Videocon Mobile Services Outlet, where a fresh SIM card would be provided to you with the Videocon Number same.
For 'SIM Card Rejected': This may happen because of dust on the chip of the SIM card, please clean the same & reinsert the SIM in your handset and try. If still problem persists, then you need to visit our Videocon Mobile Services Outlet, where a fresh SIM card would be provided to you with the Videocon Number being same.
For 'Check Operator Service' : The message shall appear only on occasions when
You have restricted 'Caller ID display' option from your handset while this service ( CLIR) has not been activated for you. In such case - Please access the call settings options of your mobile & activate / enable 'Send Caller ID' option. Please note that the name of option may vary based on your handset model.
You have mistakenly selected 'LINE 2' on your handset. In such case - please access the call settings and change 'LINE 2' to 'LINE 1' |
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| Why is my SIM card blocked? |
| Your SIM card can be blocked due to Damaged / Broken SIM or wrong PUK entered ten times. |
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| What are the charges to replace the SIM card? |
| Please contact V Help at 121 or any of our Videocon Mobile Service Outlet for current charges. |
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| I have lost my mobile phone, what should I do? |
| You may call up V Help at below 10 digit V-help Number as per the applicable circle, to get your Videocon Number barred to avoid misuse of services. Also, you may visit your nearest Videocon Mobile Services Outlet along with the your valid identity and address proof for issuance of a duplicate SIM card. |
| Circle |
Dial 10 digit V-help Number |
| Andhra Pradesh |
9063012345 |
| Bihar |
9065012345 |
| Gujarat |
9067012345 |
| Haryana |
9068012345 |
| Himachal Pradesh |
9069012345 |
| Karnataka |
9071012345 |
| Kerala |
9072012345 |
| Madhya Pradesh |
9074012345 |
| Maharashtra |
9075012345 |
| Mumbai |
9076012345 |
| Orissa |
9078012345 |
| Rajasthan |
9079012345 |
| Tamil Nadu including Chennai |
9080012345 |
| UP East |
9081012345 |
| UP West |
9082012345 |
| West Bengal |
9083012345 |
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| How do I recharge my Videocon number? |
There are three options to recharge your Videocon number:
A) Via e-Recharge Retailer - Visit your nearest Videocon e-Recharge Retailer, who will directly recharge your account (with Top-up denomination of your choice from Rs. 10/ to Rs 10,000/-).
B) Via IVR - Purchase a paper Recharge coupon from your nearest Videocon Retailer & scratch the coupon to get your 16-digit PIN number. Dial 123 from your Videocon number and follow instructions on IVR to recharge.
C) Via USSD - Purchase a paper Recharge coupon from your nearest Videocon Retailer & scratch the coupon to get your 16-digit PIN number. Dial *123*2*16-digit PIN number#. E.g. - If your PIN Number is 1234567890123456 then dial *123*2*1234567890123456# |
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| What is an e-recharge? |
E-Recharge is a service through which a retailer can directly recharge your Videocon number, the benefit of the service is:-
- You need not dial any number to recharge as it is automatically done for you by retailer.
- Instant recharge
- You can recharge with amount ranging from Rs. 10/ to Rs. 10,000/.
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| How do I check the balance & validity of my mobile? |
| To get your current balance and validity on IVR just dial *123*1# from your Videocon number or you can access the same on your screen by dialling 1231. |
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| What is Call waiting? |
| The Call Waiting option enables the customer to keep the 2nd incoming call keeps in waiting mode while another call is continuing. In this scenario while you are already talking on 1 line, the second caller shall not get an engaged tone & the customer can switch to the second caller any time. |
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| What is Videocon’s “Call me back” service? |
| “Call me back” service is a unique initiative offered by Videocon. If you have a balance less than Rs. 1, and urgently need to make a call then you need to Press *123*4*Videocon Number that you want to call #. The other Videocon Number will receive a SMS on your behalf requesting for a Call back. Please note that this service is complimentary and you can avail 3 “Call me Back” requests. This service is applicable only for local Videocon numbers. |
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| How do I activate “Call me back” service on my Videocon number? |
| This is a pre-activated service on your Videocon number. However this service can only be availed if the balance for your Videocon Number is less than Rs 1. |
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| What is Caller Line Identification? |
| This facility enables the call recipient to see the number from which he is receiving the call. |
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| How do I activate "Caller Line Identification" on my Videocon number? |
| This is a pre-activated facility for all Videocon numbers. |
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| What is Call Divert / Call Forwarding |
| Call Divert is the facility with which you can divert the incoming calls (based on options selected by you in your handset settings) to any local number. Each diverted call if answered shall be charged as per applicable outgoing call rates. |
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| How can I activate call divert/call forwarding? |
| This is a handset depended feature and has to be activated or de-activated through the handset settings. |
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| What is CLIP? |
| CLIP allows you to identify the caller by displaying the number (of the caller) on the handset. This gives you the benefit of accepting or rejecting the call. In case the name of the caller has been saved in the phonebook, then the same would flash on the screen on receipt of the call. |
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| Why, at times, does the incoming number not flash although I have the CLIP feature? |
| The number of the caller may not appear in spite of you having the CLIP feature because it is dependent on the network or exchange from which the call has originated. For example, if the exchange is a non-automatic one, calls originating from it will not show on the CLIP. |
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| What are Call Wait / Call Hold feature? |
| Call Wait/ Call Hold feature allows you to receive or make a second call, by putting the first call on hold and also to switch between the two calls at the same time. |
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| Is Call Wait / Call hold a handset-dependent feature or do I need to make a request to get the same activated? |
| This feature is handset-dependent and you will need to activate/cancel the Call Wait / Call Hold option from the handset to enable/disable the same, as per your requirement. |
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| How will I be alerted about a second call, in case the first call is still on? |
| If you are on a call and receive a second call, your call waiting feature alerts you with a special tone and you will hear the beeps at regular intervals. You then have the option to either put the first call on hold or answer the new call, or reject it. |
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| What is call divert? |
| Call divert enables you to divert an incoming call to another number. This way you can have your calls attended to when you yourself are unable to do so. |
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| Is call divert a handset-dependent feature or is it available on request with the cellular company? |
| Call divert is a handset-dependent feature and is based on the handset compatibility. However, it is a pre-activated feature from the network. So, if your handset has this feature then you can avail of it simply by activating the handset option. |
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| What is the benefit of call divert? |
| Call divert feature is beneficial especially when you are in a meeting or have travelled outside the coverage area. With this feature, your calls can be diverted to another Number. |
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| How can I activate/cancel call divert from the handset |
| The call divert feature can be activated/deactivated from the handset by selecting the correct options from handset menu. |
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| Can I divert my calls only when the phone is busy? |
| You can divert calls under any of the four options viz. divert all calls, divert when busy, divert when no reply and divert when switched off. |
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| How are the Videocon prepaid calls charged? |
| As a Videocon Prepaid customer, you will be charged for calls made and received as per the airtime tariff plan and the pulse rate pre-loaded on the card. Whenever other networks are called either on local, STD or ISD, appropriate landline cost will also be deducted along with airtime. The calling value in the account gets decremented against real time usage. |
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| Do I need to pay extra charges for availing STD/ ISD in prepaid? |
| All Videocon Prepaid cards come pre-activated with STD/ ISD facility. Therefore, you will not have to pay any one-time charges or deposits towards availing the said features. |
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| What is Short Message Service (SMS)? |
| SMS is a mode of communication via short text messages on your handset. You can receive and send these messages and also access a host of other applications. |
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| How can I send a message? |
| To send a message, scroll down to the 'message' option from the handset menu, go to the 'Write' option and type in the message using your keypad. Thereafter, go to the 'Send' option and type in the mobile number of the person to whom you wish to send the message. Please note that to send an SMS to another national network, the mobile number needs to be prefixed by +91 and for an international network, by the respective country code. |
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| How can I read a message? |
| On receiving a message, your cell phone will notify you with a sound and/or an icon on screen (usually an envelope). To read the message, all you need to do is scroll down to the Message option from your handset menu, go to the inbox/ read message/received message and read the message. |
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| How can I delete a message? |
| To delete a message, scroll down to the message option from the handset menu, go to the Inbox, select the message you want to delete and choose erase/delete from your handset. |
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| What can be the length of my message? |
| You send a message less than 160 characters, including blank spaces. |
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| What other applications of SMS I can use? |
| Other than sending text messages, you can use sms to get viz., news, schedules, entertainment, banking, stock updates, horoscope, chat etc. |
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| You can now check your balance, validity, recharges by calling on the given short codes? |
| IN IVR Codes |
| Short Code |
Service |
| 123 |
Main IN IVR Menu |
| 1231 |
IVR code for Direct Balance Enquiry Menu |
| 1232 |
IVR Code for Direct Recharge Menu |
| 1233 |
IVR code for Language Change |
| 1239 |
Customer Care Option | |
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| What will my Videocon Statement of Accounts contain? |
| Your Videocon Statement of Accounts will show the complete call records, recharge history and adjustments, if any in your account. These can be viewed for last 90 days. |
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| How can I obtain my Videocon Statement of Accounts? |
| You can request for your Videocon Statement of Accounts via email, fax or post. Just select your mode of receipt from the dropdown in the statements of account section. |
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| Is it safe to disclose my credit card information online to recharge my account? |
A lot of Videocon customers regularly use “MY VIDEOCON” to recharge their account, without any security worries. We have a Secure Payment Gateway that ensures safe encryption. So you don't need to worry on that score.
We still strongly recommend not to give your credit card details over phone to anyone. |
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